About
With over two decades of hands-on experience, my business was founded on a deep personal passion for technology. That journey began early building custom computers at twelve, launching a Windows Server domain and live website by fourteen. That same drive for independence and technical understanding has carried through every level of my work, from enterprise support and backend network operations to building systems that stand up to real-world demands.
I specialise in hardware and user-space technologies, scalable cloud infrastructure, and secure IT systems. My background spans Level 2 enterprise support across complex, inter-departmental workflows and engineering duties in a restricted-access government data-centre NOC, where redundancy, UPS, cooling, and high-availability infrastructure were foundational.
Security and trust are at the core of my approach. my work is shaped by ethical cybersecurity practices and the design of resilient systems with layered recovery — including shadows, rollbacks, backups, and immutability where appropriate. Data sovereignty, privacy, and access control are embedded from planning to deployment, and where scoped, I provide legacy documentation and exit strategies to ensure clients remain in control of their infrastructure and information — not the other way around.
I deliver across a broad spectrum — from individuals, small-to-medium businesses and non-profits.
By blending formal technical expertise and a practical eye for user needs, I provide solutions that are practical, provide clarity, and built for the future. A system’s real value shows when it holds up, locks down, and makes sense to the next person who touches it — and that’s the standard I aim for in every deployment, within scope and best practice.
- Extensive hands-on experience with day-to-day IT issues and builds
- Proven track record of offering friendly advice to help users understand and troubleshoot tech problems
- Strict Adhearance to SLA's and their deadlines and responce windows to achive solutions
Qualifications
- Advanced Diploma Computer Systems Engineering, Gordon Tafe
- Certificate III Information Digital Media and Technology, Gordon Tafe
- CCNA (Cisco Certified Network Associate), CISCO
- Telecommunication Internal Optical & Structured & Coax, Milcom
- ITIL (Information Technology Infrastructure Library) 4 Foundations, ITIL
- macOS Support Essentials, New Horizons
- SAA-C03, Amazon (Studying)
- RHCSA, RedHat Enterprise (Studying)
Job History
NOC Engineer
International Business Machines Corporation (IBM), Melbourne
Conducted in-depth troubleshooting, testing, and quality assurance for server hardware, ensuring optimal performance and minimizing downtime.
Managed and monitored server health and operations using Supermicro IPMI (Intelligent Platform Management Interface) for remote management.
Tracked and maintained key performance indicators (KPIs) to ensure that service levels meet organizational objectives and customer expectations.
Collaborated with team members to troubleshoot technical issues, particularly in Unix environments using shell scripting for system automation and problem resolution.
Participated in a 24x7 shift rotation, ensuring around-the-clock availability for troubleshooting, monitoring, and responding to critical system issues.
Assisted in the installation and setup of networking equipment, including routers, switches, and cabling, to support reliable and secure infrastructure.
IT Support Officer
Deakin University, Geelong, Victoria
Team conducted daily walkthroughs to monitor and maintain approximately 2,800 IT devices, ensuring optimal performance and early detection of potential issues.
Team controled end-of-life replacement and provisioning of all workstations and IT equipment.
Lead for IT inventory, including ordering from vendors, ensuring sufficient stock for smooth operations.
Member of a strategic move to cloud-based infrastructure, contributing the idea of high resource needs like student enrolment are best managed in the cloud with high-avalibility, on demand spin-up of compute, and preposing legacy and existing systems not requiring such need be left on-prem.
Dedicated, high-priority support to VIP users, video conferences rooms, lecture halls, and work labs
Comprehensive escalated end-user technical support (face-to-face, email, and phone)
Computer Installer
Hays, Geelong, Victoria
Coordinated the rollout of new workstations across 5 different sites (Commonwealth Bank, Bendio Bank, Vicroads), ensuring smooth deployment and minimizing disruptions.
Worked closely with Level 2 support staff to troubleshoot and resolve technical issues.
Liaised with end-users to gather feedback and concerns, ensuring customer satisfaction.
Managed relationships with multiple vendors to ensure timely delivery.
Escalated complex issues to the appropriate teams.